Telephone Helplinehlp_standard_cmyk

(Nationally Accredited to the Helplines Partnership Standard)

Is open

Monday  9.30am-12.30pm and 1.30-7.30pm

Tuesday 9.30am-12.30pm and 1.30-7.30pm

Wednesday 9.30am-12.30pm and 1.30-7.30pm

Thursday 9.30am-12.30pm and 1.30-7.30pm

Saturdays 9.30am to 12.30pm.

offering support via the phone for men who need someone to listen to their experience of domestic abuse. We offer impartial advice on safety planning, legal options, finances, safeguarding your children, housing options and immigration issues. We understand that it is often a big step to contact a helpline, and all calls will be dealt with in a sensitive and confidential manner.


  • DDVSAS’s helpline service is non- directive.
  • Helpline workers aim to enable callers to make their own choices.
  • It is important to us that we empower the caller and do not make personal judgements or attempt to influence.
  • We have a Zero tolerance to abusive calls
  • We provide information not personal advice or views.
  • If we don’t know the answer to a specific query then we signpost to either an appropriate service or research and call back.

Operating Derbyshire County Wide.

At times calls made to the helpline may be listened to by another member of the helpline team. This is part of our training and development and enables us to provide a better service.

Preventative and Community Service

Provides 6 weeks of one to one support in the community for anyone who is not able to access our advice centre which can be extended based on assessment of need.


Our refuges and floating support service are funded by a contract with Derbyshire Accommodation and Support Team, Derbyshire County Council.  We provide these services in partnership with Trident Reach the People Charity (TRPC), NDWA delivering in Bolsover, Chesterfield and North East Derbyshire and TRPC in South Derbyshire and Erewash.

A male refuge provides short term accommodation for those needing to flee domestic abuse. We understand how difficult it is for you and your children to move away from familiar surroundings. Our staff will provide you with support for emotional, financial, legal, housing and other issues so you can begin to rebuild your life.

Dispersed Refuge Properties in the community

3 dispersed properties provide accommodation for a family who may have additional needs for example large families, boys over 18 years old, drug or alcohol issues.

Floating Support

We recognise that moving on from the domestic abuse into your own home can be a stressful time. We will help you to manage this process as smoothly as possible. As you settle in to your new surroundings we will continue to offer emotional & practical support and advocacy as you begin to live independently and without fear.


Our counselling service is a free service and provides a safe space to talk about things that may have been troubling you for some time. Counselling can help you make changes in your life or work through difficult or confused feelings. The Counselling Service is a member of the British Association for Counselling and Psychotherapy and follows its code of ethics.

Derbyshire countywide services:

Independent Domestic Violence Advisors (IDVA)

Provides high risk crisis management including IDVA support at Specialist Domestic Violence Court in Chesterfield and a Health based IDVA based in a local hospital.

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SAM Voluntary Perpetrator Programme

The Programme provides support to both perpetrators of intimate partner abuse and their current or ex-partners.

The programme delivers a 35 week structured programme which seeks to reduce and stop abusive behaviour by offering support so that the perpetrators better understand their own behaviour and the impacts and risks of this behaviour.

The programme also includes a team of Women’s Safety Workers who will work with the partners or ex partners of perpetrators participating in the programme, to ensure the women’s safety and those of any dependants.